Info & Help Centre
How MVP works, common tasks for each user type, policies and support — in plain language.
MVP guidance is clear. Official external rules are clearly identified. MVP policy, MVP guidance and third-party rules are never blended. Where an outside organization (SOCAN, a ticket provider, a payment provider) sets the rules, MVP identifies the source and links to it rather than rewriting it as MVP policy.
About MVP
Everyone
- Our Story — why Music Venue Portal exists
- Our Vision — make live music easier to find, follow and experience
- How MVP Works — Public MVP, MY MVP, role dashboards and canonical profiles
- Who MVP Is For — Fans, Musicians/Artists, Venues and Organizers
- Contact MVP — approved contact and support channels
For Music Creators
Musicians & Artists
- Getting Started — create or claim the correct profile; avoid duplicates
- Profile Types — Musician vs Band/Artist project; multi-role switching
- Shows & Performances — Event vs Performance; linking canonical Events
- Booking — requests, holds, bilateral acceptance and confirmed shows
- Setlists — Planned Setlist vs Actual Performance Manifest
- My Music — works, contributors and public media links
- Followers — how Follow works and how notifications connect
- Earnings — only activated, verified earning features are explained
- Rights Centre — rights workflow and external organization status
For Venues
Venue teams
- Find and claim an existing Venue before creating a new one
- Venue team roles and permissions
- Managing public Venue profile information
- Availability states — Available, Hold, Booked, Event, Private, Blocked
- Booking Requests and bilateral acceptance
- Creating and linking Events without duplicates
- Working with Artists and Organizers
- Favourite Venue and public discovery behavior
- Ticket sources and provider-neutral Event presentation
For Fans
Fans
- Finding live music — Discover, Shows, Artists, Venues, Search and Map
- Following Artists and favouriting Venues
- Saving shows and using Going/Ticketed through explicit states
- My Shows, My Tickets and My Calendar
- Notification preferences and event-change alerts
- Past Shows and confirmed public setlists
- Sharing and approved MVP QR experiences
- Privacy — location is optional; browsing does not imply attendance
For Organizers / Promoters
Organizers
- Creating or linking canonical Events
- Coordinating Venue and Artist relationships
- Managing event readiness and milestones
- Adding multiple ticket sources to one Event
- Understanding role permissions without gaining ownership of records
- Using calendar, notifications and QR/sharing for authorized Events
- Financial/settlement features — explained only after separate activation
Help & Support
Everyone
- Search help articles and FAQs by ordinary language
- Account — sign-in, profile/context or access issues
- Venue / Artist Claim — claim or relationship review
- Event / Data Correction — duplicates, wrong date/location, record fixes
- Booking — workflow issues between authorized participants
- Tickets — routed to the correct MVP or third-party support responsibility
Policies
Everyone
- Terms of Use — MVP's own governing terms
- Privacy — what MVP collects, why, choices, retention and user rights
- Community Guidelines — expected conduct and reporting/moderation
- Copyright / IP — Artist, Venue, media, setlist and user-content responsibilities
- Tickets / Refunds — MVP Tickets rules vs third-party provider rules
- Artist / Venue Responsibilities — operational responsibilities where applicable
- Technology Notices — required notices for integrations and providers
Rights & SOCAN Information
Rights information requires careful separation between MVP workflow guidance and official SOCAN requirements.
- MVP Rights Centre — MVP statuses, evidence and workflow as MVP functionality.
- SOCAN overview — verified current information, identified as SOCAN information and linked to the official source where possible.
- Submission automation — MVP does not claim it can submit to SOCAN until an authorized method and authority are verified.
- Payments — SOCAN royalty payments stay separate from MVP performance earnings and settlements.
MVP does not present its own explanation as official SOCAN policy. Date-sensitive external guidance is verified before publishing and identifies its source and effective period.
Blueprint #12 · Build 2 · Help articles and policy text expand in later batches. Only CURRENT versions are shown as public guidance.