HELP & SUPPORT

Plain-language answers for the things people get stuck on, MVP's published help articles, and the fastest route to the account controls that fix most problems.

Account & sign-in

Signing in, password and email verification
Choosing or switching your MVP context
Role access — Fan, Musician, Venue, Organizer
Exporting or deleting your data

Profiles & claims

Creating the correct Musician or Band/Artist profile
Claiming a venue or an artist profile
Claim review status and the evidence behind it
Avoiding a duplicate profile

Events, shows & corrections

Creating or linking a canonical event
Duplicate or incorrect listings
Wrong date, time or location
Requesting a record fix

Bookings

Sending and answering a booking request
Holds and confirmed bookings
Cancelling or rescheduling
Where a booking appears in your calendar

Tickets

Where a ticket link leads
MVP tickets versus third-party provider tickets
Refund questions and who answers them

Notifications & privacy

Which notifications you receive
Changing your notification preferences
Location is optional — browsing never implies attendance

FIX IT YOURSELF

Account security Notification preferences Info & Help Centre Policies & Terms

Still stuck? Support requests are raised through the Info & Help Centre, where MVP guidance and the rules of third-party providers are kept separate — so you always know who is answering a question about a ticket, a payment or a rights submission.