POLICIES & TERMS
What MVP's own rules cover, and what stays with the outside organizations that set it. Rules from a provider or rights organization are always identified as theirs.
This page is the index. Each area below lists what it covers and MVP's stated position. The full text of a policy is kept in the Info & Help Centre, and any question about a specific policy can be raised through Help & Support.
Terms of Use
- Using MVP as a visitor, fan or professional
- Your account, your profile and the context you act in
- What MVP provides and what it does not
- Changes to the service and to these terms
MVP's position: MVP is a discovery and professional networking platform. It does not sell tickets of its own and takes no part in an agreement between you and a venue, promoter or ticket provider.
Privacy
- What MVP collects, why, and how long it is kept
- Your choices and your rights over your data
- Location being optional
- Data export and deletion requests
MVP's position: Location is optional, and browsing MVP never implies attendance at anything. Personal data is used to run the service you asked for — not sold or resold.
Community Guidelines
- Expected conduct between fans, artists, venues and promoters
- Reporting and moderation
- What is removed and what follows removal
MVP's position: MVP is a professional space. Conduct that targets or harasses a person, or that misrepresents a show, a venue or an artist, is reviewed and can be removed.
Copyright & Intellectual Property
- Artist, band, venue and media responsibilities
- Setlists and user-contributed content
- Reporting content you hold the rights to
MVP's position: Provider content — ticket listings, catalogue data, artwork and audio previews — is linked from its provider and never rehosted, downloaded or stored as a file by MVP.
Tickets & Refunds
- Where a ticket link leads
- MVP tickets versus third-party provider tickets
- Who answers a refund or exchange question
MVP's position: A ticket sold by a third-party provider is governed by that provider's terms. Refund and exchange questions are routed to whichever organization issued the ticket.
Artist & Venue Responsibilities
- Keeping a claimed profile accurate
- Publishing shows that are actually happening
- Who may act for a venue or an artist
MVP's position: A claimed profile belongs to the verified person or team behind it. Records are corrected rather than duplicated, and a team's access is granted by the profile's owner.
Technology & Provider Notices
- Third-party integrations in use
- Rights organizations (e.g. SOCAN) and their own rules
- Payment and payout providers
MVP's position: Where an outside organization sets a rule, MVP names the source and links to it. MVP does not rewrite another organization's requirements as its own policy.